01START HERE8:30
Mastering essential reports for your customer portal
A walkthrough of the reports that actually move the needle — what to pull, when to pull it, and how to read it without spinning up the data team.
3,556 watched
Welcome — your benefits hub
Welcome to the
First Gen Health Hub
Start learning about your new benefits today.
Scroll down to explore your company’s resources — short videos, plan documents, language options, and a direct line to the care team.
Step 01 · Start here
Your benefits, in five minutes.
Begin with the general education video below. It covers what’s in your First Gen Health plan, who’s covered, and how to reach the care team — in plain language.
If we don’t have your language yet, we’ll open a request to record one — every team is different.
Available now
Step 02 · Resource library
Everything in one place.
Short videos that make benefits feel less like a manual. We made them because the same questions kept surfacing at every onboarding.
02PRIMER5:48
Doctegrity NWL — Weekly education
The weekly Doctegrity primer. Pick a language below — same content, three narrations.
4,522 watched
03PRIMER6:24
First Gen Education — Revive Only
The Revive-specific orientation: who it’s for, what’s included, and how the navigator stays with you through every step.
2,295 watched
04PRIMER7:08
First Gen Education — Manhattan Revive WL
Walks the Manhattan Revive WL cohort through coverage, intake, and the white-label experience end to end.
4,692 watched
Step 03 · Outcomes
Numbers that earn the room.
Member engagement, YoY+37.1%
Measured across all enrolled members in the cohort. Independently audited; reported in full to partner organisations.
6.8d
average inquiry to first session
$2,143
per-member annualised savings
“Most programs measure activity and call it outcomes. First Gen reports the outcomes — even the quarters when the line goes the wrong way. That’s the difference our finance team wanted to see, and the reason we renewed.”
Step 04 · Frequently asked
Questions that come up
in the first conversation.
01Who counts as a dependent on my plan?
Spouse / domestic partner, biological + adopted + step-children up to age 26, and qualifying elder care (parents or in-laws who live with you or whom you support financially). Add them through the portal — no paperwork, no waiting period at open enrollment.
02How do I reach a clinician at 2am?
Call the 24/7 concierge line. A human picks up first — average ~2 minutes — and routes you to an on-call clinician. Available in 31 languages. For non-urgent questions, message your care team through the app and you’ll have a response by 9am next business day.
03What does my deductible actually cover?
Preventive care, telehealth visits, and behavioral health sessions are $0 — they don’t touch the deductible. Specialty visits, imaging, and prescriptions apply against your tier’s annual deductible. The plan summary flyer in the Library breaks it down by tier.
04Can I keep my current primary care doctor?
If they’re in-network, yes — the portal will surface them when you search. If they’re out-of-network, you can keep seeing them at the out-of-network rate, or use the matching tool to find an in-network clinician with similar specialty + language.
05What happens if I leave the company?
COBRA continuation is available for up to 18 months at the full premium. The portal stays accessible; your care team remains your care team. We don’t hand you off to a different network mid-treatment.
06Where does my data live?
On a HIPAA-compliant encrypted partition. Your employer never sees individual records — only cohort-level utilization trends (e.g. "42% of members used telehealth this quarter"). You can request a full data export at any time from the portal.
The descent ends here
You’re atstreetlevel.
Six chapters, one descent. The portal opens below.
STEP 05 · GET STARTED
Welcome to street level.
You’ve descended through the program. The last step is the smallest: tell us where you’d like the conversation to start.
Built for the people whose families never had a benefits portal that talked back.
Alex WagnerCo-founder · CEOEvan WalkerCOO